Quality Assurance Framework

Quality Assurance Framework

National Quality Assurance Standards (NQAS)

National Quality Assurance Standards have been developed keeping in the specific requirements for public health facilities as well global best practices. NQAS are currently available for District Hospitals, CHCs, PHCs and Urban PHCs. Standards are primary meant for providers to assess their own quality for improvement though standards are also used for certification. NQAS measures quality through eight broad area of concern– Service Provision, Patient Rights, Inputs, Support Services, Clinical Care, Infection Control, Quality Management and Outcome. These standards are ISQUA accredited and meets global benchmarks in in terms of comprehensiveness, objectivity, evidence and rigour of development.

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Quality Certification

Quality Certification program for public health facilities has been launched with aim of recognizing the good preforming facilities as well improving credibility of public hospitals in community. Certification is provided against National Quality Assurance Standards (NQAS) on meeting pre-determined criteria. Certified facilities are also provided financial incentives as recognition of their good work.

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Kayakalp Award Scheme

Kayakalp Award Scheme aims to improving Cleanliness, Hygiene and waste management practices in Public Health Facilities. Facilities go through internal, peer and external assessment process against a predetermined criteria. The best facilities are given cash award as well as felicitation at state and National level.

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Swachh Swasth Sarvatra Initiative

Swachh SwasthSarvatra is an innovative scheme where two successful schemes (Kayakalp& Swachh Bharat Abhiyan rural) complements each other by enabling their counterpart to improve. The Kayakalp winner PHC in each district strives get their adjoining gram panchayat open defecation free. Similarity the ODF declared block promotes their CHC to meet Kayakalp criteria.

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Quality in Urban Health

Quality urban health focuses on assessment, improvement and quality certification of urban health facilities and urban outreach under National Quality Framework.

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Laboratory Initiative For Excellence (LIFE)

Scheme for Laboratory Quality Improvement mandates for focused intervention for improving &standardization the quality of laboratory services through assessment, capacity building, and accreditation. For the first phase district hospital labs have been taken for intervention.

MeraAsapatal Patient Feedback System

This program utilises IT enabled tools to collect, analyse and improve the patient satisfaction in public health facilities.

Standard Treatment Guidelines

Standard Treatment Guidelines plays critical role in ensuring evidence based clinical practice and quality of care. Taskforce on Standard Treatment Guidelines works towards developing evidence based clinical guidelines and implementation tools.

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Training & Capacity Building

Training & capacity building is an important step to obtain, improve, retain skill & knowledge required to do job competently. To build capacity & create a sustainable Quality culture various training, workshops & coursesare led by Quality improvement division of NHSRC. It targets the health professionals viz. Hospital Superintendents, Quality Managers, Matrons & Nursing Superintendents, Health Administrators, Hospital Managers, Nodal officers for Quality Assurance in State health departments/ NHM, Members of Quality Assurance Teams, Committees and Units, Quality Assessors, Health programme managers, etc.

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